- Collection of Information
If you browse through this site without providing us with any personal information, we will gather and store some information about your visit, such as IP address, type of browser and operating system used, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website. This information will not identify you personally and will not be linked back to you.
There will be times, such as when you submit an auto lead request to a dealer or fill out our contact form, when we will need to obtain personally identifiable information from you or about you. Such personally identifiable information may include your name, address, e-mail address, telephone number and identification number.
Use and Sharing of Information
We do not share, sell, trade or rent your personal information to third parties for unknown reasons.
We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites combine industry-approved physical, electronic and procedural safeguards to ensure that your information is well protected though it’s life cycle in our infrastructure.
Sensitive data is hashed or encrypted when it is stored in our infrastructure. Sensitive data is decrypted, processed and immediately re-encrypted or discarded when no longer necessary. We host web services in audited data centers, with restricted access to the data processing servers. Controlled access, recorded and live-monitored video feeds, 24/7 staffed security and biometrics provided in such data centers ensure that we provide secure hosting.
If I receive a faulty/damaged packaged product from Current Books, what should I do in that case?
Non-indulgent quality check for packaging and shipping is compiled by the company for the customer satisfaction. Withal, if there is anything found improper with the products provided by books-wagons, we will for sure resolve every issue.
If any product shipped to you is in faulty/damaged condition, you are asked by us to e-mail the images of the faulty/damaged packet, as soon as you open the packet at “email id”. We will replace the faulty/damaged product by mailing us back the default packet. As soon as we will receive the product. If by any chance the product is out of stock, we will at once refund the amount to the customer.
If I have to return the product ordered from Current Books, how can I do that?
For Indian editions:
Anyways if the product(s) purchased is no more required by you, you can write to us in that regard on “email-id” within 48 hours (2 days) of obtaining purchased order. You can also return the shipment, if unopened, for a repayment or gift voucher for the same amount. However, in such condition, we regret to inform that we would not be able to compensate for the shipping charges spend by you.
About Shipping and Handling
As you place the order, we will make the arrangements for shipping the products to you. The schedules of shipping are previously. At the same time, we are liable for any delays in the procedure of shipment. The risk of loss and damage is passed to you as soon as the product is delivered to you. We cannot arrange for reverse shipment because of the unavailability of our logistic partners. In such a case, we might request you to send the products through any kinds of courier services.
The Return of Products
If you return any product, we will accept if it is damaged during shipping or it defective. We will also accept the return, if the product is wrongly delivered to you or the packing is incomplete. However, we should be informed about the discrepancies within 72 hours from the delivery date of the product. At the same time, the products should also be returned in the original condition.
The replacement conditions
We offer you a guarantee of 14 days replacement for the products that we have sold in the site adhering to certain conditions that are mentioned. The customers will have to notify us about the defect or the damage within 72 hours from the receipt of the products. In case, if the customer fails to inform us within the due date, we reserve the right to reject or accept the request. We can replace the defective product with a brand new one without charging any extra amount.
Current books online will also make efforts to replace the specific product that has been ordered. However, we have the right to give an alternate product, if the specified product is out of stock
However, the replacement guarantee is valid only if the defect is from the manufacturer or if damages are due to the transport. We will consider the damage as invalid if it is due to normal tearing and wearing or if there has been any kind of negligence on part of the customer. If our customers come across any such issues with any product, they should contact with the customer service within 72 hours. Failing this, we might decide to deny the request for replacement.
Policy of Change and Cancellation
If there is a change in quantity or addition of items or if specific changes have been accepted, we can modify the details of the orders. All the sales are final and the cancellations of the items can be made before the order is finally shipped. Without any liability, we might cancel the accepted order before the shipment, if the credit department does not gives the approval of your credit. We can do the same if there is a problem with the mode of payment that you have selected.
If you cancel any order after you have procured but before shipping, we will charge the stocking fee that is applicable for each category of product. If you cancel international books, we can charge a restocking fee of 25% of the value of order. The other orders will have the restocking fee of about 10% of the value of order. We will make the refund after the deduction is made of the restocking fee that is applicable within 10 working days.